Shipping policy

Returns Policy

As flowers are a perishable product, we do not allow returns. 

Floriculture takes great pride in the freshness and quality of our floral arrangements.

If not already in a water container, flowers are wet packed to ensure they retain moisture. Care instructions for all types of arrangements are provided to the receiver. Care must be taken by the receiver to follow these instructions to maintain life and longevity of the flowers. 

If you encounter any issues with your order, please contact us within 24 hours of delivery. To help us assess the situation, kindly provide details of the issue along with a clear photo of the arrangement. We will evaluate your concern and work with you to find a suitable resolution. 

 

Delivery Policy

To ensure a smooth delivery process, you must provide accurate and complete delivery details, including the recipient's phone number. If the recipient is not available at the time of delivery, our standard policy is to leave the flowers at the door, or business reception if going to a company, provided it is safe to do so. We will take photo evidence for confirmation.

If we are unable to leave the flowers, or if insufficient delivery information has been provided, and we cannot immediately contact you or the recipient, the order will be returned to our store. 

Floriculture does not leave a card to call for flowers. We will contact you and seek a resolution for the delivery. In most instances we are able to redeliver at a suitable time, depending on the delivery area this may require a redelivery charge at the expense of the customer. 

Please be aware that deliveries to hospitals and apartment buildings can be challenging. We recommend caution when selecting these locations for deliveries, as access restrictions may prevent us from completing the delivery. 

We will make every effort to resolve any issues related to challenging delivery addresses, including contacting the recipient or seeking alternative delivery options. However, if the address proves to be inaccessible or undeliverable despite our best efforts, we reserve the right to cancel the order. In such cases, the customer will be notified, and a refund or alternative arrangement may be offered at our discretion.

Delivery disclaimer

Floriculture provides no guarantee around timing of delivery, other than the customers requested delivery date. This especially applies to same day or peak delivery times. We don’t currently deliver outside of Auckland. 

For more information, please see our Delivery page. (link)